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Our Commitment to Members

Our Commitment

Optimum HealthCare -- which includes routine hearing, vision, and comprehensive dental coverage -- has consistently been rated by the Centers for Medicare and Medicaid (CMS) as one of the top Florida healthcare plans.

CMS created a ratings program with 50 different measures to improve the quality of health outcomes for Medicare beneficiaries. Through customer satisfaction surveys and review of plan operations and clinical quality outcomes, these measures look at everything from operational efficiency to member engagement (getting recommended care and screenings) to customer service. The measurement scores are tallied for a final score that’s issued every year in October.

Our members know that when they call Optimum HealthCare, they will be speaking directly to someone in Florida. In addition to knowing where our members are, Agents/Brokers from our sales team are often familiar with certain doctors, practices and pharmacies. This helps quickly establish a connection and sense of comfort, allowing our team to get to the root of an issue and resolve it quickly.

Looking for the perfect fit? Find out more about your Medicare Advantage plan options, Optimum HealthCare believes in the importance of being in touch with its members.

You can visit us at any one of our Concierge Offices conveniently located throughout Florida.

Some of the things that are available to our members

Fitness Memberships

An active lifestyle and good nutritional habits are important to your health. As such, one of Optimum HealthCare’s value-added benefits is membership in a local fitness center. If you are a new member, and this benefit is included in your plan, please call Member Services to receive your list of available fitness locations.

Optimum HealthCare Living Newsletter!

Optimum HealthCare’s Member Newsletter will keep you informed and up to date. Health & Safety tips or suggestions on how to use your Optimum HealthCare services are all included in this valuable quarterly publication. Click here for newsletters.

Optimum HealthCare Medical Therapy Management

For those with chronic medical conditions, Optimum HealthCare will be right there to assist. By providing education and information to help you deal with your condition, together we can help avoid complications. Click here for Help with Chronic Conditions.

A Personal Touch

Don't be surprised if you get a call from one of our staff to

  • Ask your opinion on services
  • Check on your Health Status
  • And much more!

Last updated 12/01/2021