Monitoring Quality Management

QM Program

Our goal at Optimum Healthcare is to help our members improve their health by providing the best care and service options. In order to do this, we rely on our Quality Management (QM) program. The QM program monitors the quality of care given by Plan providers. The QM Program also looks for areas of service that need to be improved.

Measuring Success

Every year, we measure to see the progress we have made toward meeting our goals for healthy members. One of the tools we use to do this is called HEDIS®, which stands for Healthcare Effectiveness Data and Information Set. HEDIS® is a very common tool used by health care plans to see how well they are serving their members. We use these HEDIS® results to see where we need to focus our improvement efforts.

HEDIS® Results

Our 2017 HEDIS® results show that Optimum Healthcare improved its performance and met quality goals in many HEDIS®measures. These areas include:

  • Adult BMI Assessment
  • Antidepressant Med Mgmt
  • Breast Cancer Screening
  • Colorectal Cancer Screenings
  • Eye Exams for Members with Diabetes
  • BP controlled with Diabetes
  • Monitoring Diabetic Nephropathy
  • Osteoporosis Management in Women
  • Antidepressant Med Mgt
  • ART Rx in Rheumatoid Arthritis

Areas where we would like to improve our performance include:

  • PCE Pharmacotherapy Mgt of COPD: Bronchodilator
  • FUH Follow-up Hospital Mental Illness

You can view our full quality Health Plan Report Card at:
https://reportcards.ncqa.org/#/health-plans/list

For more information on HEDIS® and Quality Measurement, go to:
http://www.ncqa.org/HEDISQualityMeasurement.aspx

You can also call Member Services at 1-866-245-5360.

Last Updated: 12/03/2018